Search FAQs:



    Does Supervalu do franchising?

    We do franchise some of our Cub Foods stores. Please see our Supervalu Corporate Website for more information at www.supervalu.com
     
    What is your refund policy?
     
    • Receipts are required for all returns over $5.00.
    • For all refunds under $5, cash will be given.
    • Returns with a receipt will be refunded to the original form of payment.
     

    Change of return policy during COVID 19 outbreak:

    Our customers have come to expect quality and freshness from Cub Foods.  We will continue to honor our freshness and quality guarantee for all products.  If any product purchased at CUB does not meet your satisfaction, we will replace it or provide a refund. 

    Consistent with our quality guarantee, our customers expect us to maintain quality control over the supply and sale of our products.  Due to concerns over the break in the chain of control and potential contamination during this current state of emergency, we will not be able to accept returns except those outlined above.

    The safety and health of our customers and associates are our greatest concern.  Please accept our apologies for any inconvenience this temporary change to our policy may cause.

     

    What is Culinary Circle?


    Culinary Circle is Supervalu's premium brand of restaurant-inspired food that addresses consumer growing interest in new and easy dining in alternatives at a time when the increased costs of gas and other household necessities makes it harder for them to dine out as often as they'd like.

    The Culinary Circle brand features an exciting variety of easy-to-prepare foods, such as on-the-go meals, elegant hors d'oeuvres, high-end desserts and artisan breads, made with high-quality ingredients and priced 20-25 percent below casual restaurant food. With Culinary Circle products, consumers will now be able to enjoy the convenience, variety and interesting tastes and flavor combinations they've found at casual restaurants right in their own homes.

    What is a Kosher product or store?


    The Hebrew word "kosher" means fit or proper as it relates to dietary (kosher) laws. It means that a given product is permitted and acceptable in accordance with Hebrew beliefs.

    A Kosher store carries Orthodox Union certified Meat, Bakery, and Service Deli items. Each store listed as a "Kosher" store employs a Mashgiach [mahsh-gee-ahkh]. A Mashgiach is an Orthodox Rabbi, or a person appointed and approved by an Orthodox Rabbi, who inspects slaughterhouses, meat markets, and restaurants where food assumed to be kosher is prepared for the public. Kosher items have to be handled separately and within very specific guidelines, and they also are blessed. Because of these special guidelines and procedures, special equipment and specialized employees are needed to oversee such a department.

     

    What if there are no stores in my area to use a gift card?


    We will issue a refund if there are no stores within a 20 mile radius of you. Please contact our Customer Service Center for more information at 1-877-932-7948.



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